Claims Solutions

Revolutionizing Claims Management with Technology and Expertise
  • 60% Reduction in IA Expenses
  • 5-Day Reduction in Cycle Time
  • 70% Reduction in Claims Leakage
Claims services

Why Xceedance

Partner with Xceedance for unparalleled claims management solutions.

Our  Differentiators:

  • Digital-First Third-Party Administrator: Global reach, local expertise, and modern technology for end-to-end claims management.
  • Seamless Delivery: Service-focused global teams ensure uncompromised TAT with a comprehensive view of claims.
  • Technology Partner: Leverage our ecosystem of cutting-edge solutions for a seamless claims journey.
  • Multi-Shore Approach: Cost-effective and flexible pricing models to suit your needs without compromising delivery.

End-to-End Strategic Claims Partner

As your full-service strategic partner, Xceedance delivers scalable, expedited, and empathetic claims services through a best-in-class claims team, data management, and process optimization. Our comprehensive services include:

Claims Solutions

  • Integrated Vendor Management Organization
  • Subrogation and Salvage Management
  • Special Investigation Unit
  • Full-Service Quality Assurance Program
  • Dedicated Training Department

Claims Data and Analytics

  • Data Management
  • Customized Reporting
  • Service Level Management
  • ETL Capabilities with AWS, Google, and Azure
  • Client-Specific Interactive Dashboards

Claims Operations

  • Dedicated IT Support
  • Financial Management
  • System Integration
  • Dedicated On-Boarding Team
  • Dedicated Application Team

First Notice of Loss

  • Claim Acknowledgement
  • Indexing/Triaging
  • Claim Setup
  • Claim Handler Assignment
  • Assessor Assignment

Claim Management System (CMS)

  • Automated Policy Data, Claim Assignment, and Reserving
  • Integrated Communication System (Phone, Text, Email)
  • Customized Alerts
  • Embedded Exposure and Transaction Reporting

Claims Management

  • Virtual Adjusting
  • Coverage Decisions
  • Fraud Detection
  • Compliance and Letters
  • Expense and Indemnity Payment
Xceedance Digital Contact Center

Xceedance Virtual Adjust

Experience significant savings and efficiency with Xceedance Virtual Adjust:
  • Reduces IA Expenses: 60% reduction in Independent Adjuster (IA) expenses
  • Shortens Cycle Time: 5-day reduction in cycle time
  • Decreases Claims Leakage: Over 70% reduction in claims leakage
  • Integrated Communication: Phone, SMS, and email for easy photo and video submissions by insureds and contractors
  • Aerial Measurement Tools: Contracts with Hover, Eagleview, and PLNR
  • Video App Integration: Claim Xperience app integrates with Xactware products
  • Vendor Support: Team of vendors assists virtual desk adjusters in capturing photos and damages
  • Cost Savings: Saves an average of $455 per claim, with potential savings of $1 million for every 2,200 claims

On-Demand Claims Services

  • 2,000 weekly call capacity with rapid delivery model
  • 50% increase in FTE within 24-48 hours of a CAT event
  • Leverage a proven right-shore delivery model for global claims handling
  • Strategic partners available on-demand for cost-effective solutions
  • Handle surges in claims volume, appraisals, queries, and settlements efficiently
  • Automatic call distribution and IVR call routing for demand surges
  • First notice of loss, reserving, assessment, settlement, closure, and audits
Claims

Case in Point

Discover how Xceedance revolutionized GL claims service for a leading insurer in Australia and New Zealand.
  • Quality assessment score improved from 79.6% to 89.6% within six continuous quarters.
  • Significant reduction in cases with a lack of documentation and a notable increase in those with appropriate reserves.
  • Substantial decrease in the use of outside investigators.
  • Awarded “Best Claims Service Provider” at the Insurance Business Australia Awards 2024.
Claims Service Case study

Insurtech Insights

Our latest thinking and case studies

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Claims Journal Webinar: Revolutionizing Claims: Embracing AI in Insurance