Digital Contact Center

We blend deep insurance domain expertise and industry best practices with cutting-edge technology to deliver unparalleled service.

  • US-based contact center with hybrid model availability
  • 500,000+ calls handled in a year
  • 24/7 multilingual assistance, all year round
  • 100+ agents specialized in insurance and technology
Xceedance Digital Contact Center

Why Choose Xceedance?

Experience the Xceedance difference with our cloud and AI-enabled, omnichannel digital contact center. We offer personalized support to policyholders, reducing wait times and significantly enhancing customer satisfaction.

  • Deep insurance domain expertise
  • Digital first approach
  • AI-enhanced operations
  • US onshore and hybrid operating models
  • Scalable solutions
  • Multilingual communication support

Future-Ready, Full-Service Digital Contact Center

Our comprehensive insurance ecosystem is designed to streamline your experience, proactively meet your needs, and provide seamless adaptation with professional advice. Utilizing smart technology and dedicated support, we ensure a smooth transition from quote to final resolution.
Unified Customer Experiance

Unified Customer Experience

Our omnichannel engine integrates all forms of communication, ensuring that every inquiry, issue, and request is addressed, promoting a cohesive customer journey.

Personalized Engagement

Personalized Engagement

By harnessing AI and customer data analytics, we initiate targeted campaigns that resonate on a personal level, leading to more meaningful connections.

Consultative Expertise

Consultative Expertise

We offer thorough policy assessments and advice, supported by efficient case management and adaptable workflows, to facilitate quick and effective problem-solving.

Streamlined Underwriting

Streamlined Underwriting

Our integrated system for routing underwriting inquiries ensures that information is exchanged accurately and swiftly, minimizing delays.

Efficient Policy Issuance

Efficient Policy Issuance

Automated quoting and expedited policy management processes complemented by post-bind support guarantee an exceptional customer experience.

Insurtech Insights

Our latest thinking and case studies