The modern insurance customer is increasingly technology-savvy and demands self-service options, hyper-contextualized conversations over digital channels, and quick resolution of their queries. With recent predictions suggesting that AI-driven bots will power 95% of all customer service interactions by 2025, insurance organizations must implement virtual assistants to deliver superior customer value. At Xceedance, we have built a leading-edge, insurance-focused chatbot solution embedded with intelligent technologies to better engage brokers and policyholders for improved insurance outcomes. Features include:

• Turnkey implementation and easy customization
• Rule-based/NLP and NLU chatbot
• Live chat with agents
• Omni-channel integration and multilingual conversations
• Chatbot builder GUI and Q&A extractor
• Robust integration with existing tools
• Advanced analytics

Xceedance Virtual Assistant enables both selection and NLP-based conversation flows and comes with pre-defined templates for insurance use cases that can be quickly configured to suit your unique needs.