Claims Solutions
Revolutionizing Claims Management with Technology and Expertise
- 60% Reduction in IA Expenses
- 5-Day Reduction in Cycle Time
- 70% Reduction in Claims Leakage
Why Xceedance
Partner with Xceedance for unparalleled claims management solutions.
Our Differentiators:
- Digital-First Third-Party Administrator: Global reach, local expertise, and modern technology for end-to-end claims management.
- Seamless Delivery: Service-focused global teams ensure uncompromised TAT with a comprehensive view of claims.
- Technology Partner: Leverage our ecosystem of cutting-edge solutions for a seamless claims journey.
- Multi-Shore Approach: Cost-effective and flexible pricing models to suit your needs without compromising delivery.
End-to-End Strategic Claims Partner
As your full-service strategic partner, Xceedance delivers scalable, expedited, and empathetic claims services through a best-in-class claims team, data management, and process optimization. Our comprehensive services include:
Claims Solutions
- Integrated Vendor Management Organization
- Subrogation and Salvage Management
- Special Investigation Unit
- Full-Service Quality Assurance Program
- Dedicated Training Department
Claims Data and Analytics
- Data Management
- Customized Reporting
- Service Level Management
- ETL Capabilities with AWS, Google, and Azure
- Client-Specific Interactive Dashboards
Claims Operations
- Dedicated IT Support
- Financial Management
- System Integration
- Dedicated On-Boarding Team
- Dedicated Application Team
First Notice of Loss
- Claim Acknowledgement
- Indexing/Triaging
- Claim Setup
- Claim Handler Assignment
- Assessor Assignment
Claim Management System (CMS)
- Automated Policy Data, Claim Assignment, and Reserving
- Integrated Communication System (Phone, Text, Email)
- Customized Alerts
- Embedded Exposure and Transaction Reporting
Claims Management
- Virtual Adjusting
- Coverage Decisions
- Fraud Detection
- Compliance and Letters
- Expense and Indemnity Payment
Xceedance Virtual Adjust
Experience significant savings and efficiency with Xceedance Virtual Adjust:
- Reduces IA Expenses: 60% reduction in Independent Adjuster (IA) expenses
- Shortens Cycle Time: 5-day reduction in cycle time
- Decreases Claims Leakage: Over 70% reduction in claims leakage
- Integrated Communication: Phone, SMS, and email for easy photo and video submissions by insureds and contractors
- Aerial Measurement Tools: Contracts with Hover, Eagleview, and PLNR
- Video App Integration: Claim Xperience app integrates with Xactware products
- Vendor Support: Team of vendors assists virtual desk adjusters in capturing photos and damages
- Cost Savings: Saves an average of $455 per claim, with potential savings of $1 million for every 2,200 claims
On-Demand Claims Services
- 2,000 weekly call capacity with rapid delivery model
- 50% increase in FTE within 24-48 hours of a CAT event
- Leverage a proven right-shore delivery model for global claims handling
- Strategic partners available on-demand for cost-effective solutions
- Handle surges in claims volume, appraisals, queries, and settlements efficiently
- Automatic call distribution and IVR call routing for demand surges
- First notice of loss, reserving, assessment, settlement, closure, and audits
Case in Point
Discover how Xceedance revolutionized GL claims service for a leading insurer in Australia and New Zealand.
- Quality assessment score improved from 79.6% to 89.6% within six continuous quarters.
- Significant reduction in cases with a lack of documentation and a notable increase in those with appropriate reserves.
- Substantial decrease in the use of outside investigators.
- Awarded “Best Claims Service Provider” at the Insurance Business Australia Awards 2024.
