Claims Solutions
Revolutionizing Claims Management with Technology and Expertise
- 60% Lower Independent Adjuster (IA) expenses
- 5-Day Reduction in Cycle Time
- 70% Reduction in Claims Leakage
Why Xceedance
Partner with Xceedance for unparalleled claims management solutions.
Our Differentiators:
- Digital-First Third-Party Administrator: Global reach, local expertise, and modern technology for end-to-end claims management.
- Seamless Delivery: Service-focused global teams ensure uncompromised TAT with a comprehensive view of claims.
- Technology Partner: Leverage our ecosystem of cutting-edge solutions for a seamless claims journey.
- Multi-Shore Approach: Cost-effective and flexible pricing models to suit your needs without compromising delivery.
- Built Around Your Needs: From leadership goals to frontline realities, we build claims solutions that align with your business objectives and enhance customer experience.
Xceedance Virtual Estimating Solution
Streamline your property claim estimates with AI-powered tools, reducing costs and improving accuracy. Xceedance Virtual Estimating simplifies the estimating process, helping you save time and enhance customer satisfaction.
- Reduce Independent Adjuster fees by 51%
- Speed up estimate cycle by 13.4 days
- Decrease claim supplements by 21%
- Seamlessly integrate with your claims systems
End-to-End Strategic Claims Partner
As your full-service strategic partner, Xceedance delivers scalable, efficient, and empathetic claims services with best-in-class claims experts, AI and process automation, robust data management, and continuous process optimization. Our comprehensive services include:
Claims Solutions
- Integrated Vendor Management Organization
- Subrogation and Salvage Management
- Special Investigation Unit
- Full-Service Quality Assurance Program
- Dedicated Training Department
Claims Data and Analytics
- Data Management
- Customized Reporting
- Service Level Management
- ETL Capabilities with AWS, Google, and Azure
- Client-Specific Interactive Dashboards
Claims Operations
- Dedicated IT Support
- Financial Management
- System Integration
- Dedicated On-Boarding Team
- Dedicated Application Team
First Notice of Loss
- Claim Acknowledgement
- Indexing/Triaging
- Claim Setup
- Claim Handler Assignment
- Assessor Assignment
Claim Management System (CMS)
- Automated Policy Data, Claim Assignment, and Reserving
- Integrated Communication System (Phone, Text, Email)
- Customized Alerts
- Embedded Exposure and Transaction Reporting
Claims Management
- Virtual Adjusting
- Coverage Decisions
- Fraud Detection
- Compliance and Letters
- Expense and Indemnity Payment
Xceedance Virtual Adjust
Experience significant savings and efficiency with Xceedance Virtual Adjust:
- Reduces IA Expenses: 60% reduction in Independent Adjuster (IA) expenses
- Shortens Cycle Time: 5-day reduction in cycle time
- Decreases Claims Leakage: Over 70% reduction in claims leakage
- Integrated Communication: Phone, SMS, and email for easy photo and video submissions by insureds and contractors
- Aerial Measurement Tools: Contracts with Hover, Eagleview, and PLNR
- Video App Integration: Claim Xperience app integrates with Xactware products
- Vendor Support: Team of vendors assists virtual desk adjusters in capturing photos and damages
- Cost Savings: Saves an average of $455 per claim, with potential savings of $1 million for every 2,200 claims
On-Demand Claims Services
- 2,000 weekly call capacity with rapid delivery model
- 50% increase in FTE within 24-48 hours of a CAT event
- Leverage a proven right-shore delivery model for global claims handling
- Strategic partners available on-demand for cost-effective solutions
- Handle surges in claims volume, appraisals, queries, and settlements efficiently
- Automatic call distribution and IVR call routing for demand surges
- First notice of loss, reserving, assessment, settlement, closure, and audits
Case in Point
Discover how Xceedance revolutionized GL claims service for a leading insurer in Australia and New Zealand.
- Quality assessment score improved from 79.6% to 89.6% within six continuous quarters.
- Significant reduction in cases with a lack of documentation and a notable increase in those with appropriate reserves.
- Substantial decrease in the use of outside investigators.
- Awarded “Best Claims Service Provider” at the Insurance Business Australia Awards 2024.
