Xceedance/Insurtech Insights/Press Releases/Xceedance Launches Center of Excellence for Generative AI, Empowering Insurance Transformation

Xceedance Launches Center of Excellence for Generative AI, Empowering Insurance Transformation

BOSTON — Xceedance, a leading global provider of strategic operations support, technology, and data services for insurance organizations, announced the establishment of a Center of Excellence for Generative AI. This initiative will see significant investments in developing and introducing high-ROI generative AI use cases across the insurance value chain.

Arun Balakrishnan, CEO of Xceedance, emphasized the impact of this development, stating, “One of the most compelling advantages of Generative AI is its ability to expedite data processing, elevating insurance professionals from laborious, repetitive tasks to higher-value responsibilities. Xceedance is at the forefront of innovation, collaborating with several insurers and brokers worldwide to establish a sandbox environment for experimenting with Generative AI. This approach ensures motivated users gain exposure to Generative AI, enabling them to identify high-return use cases and fail fast, fostering technological exploration.”

Generative AI addresses the pressing need to assimilate data from diverse sources and extract insights into evolving risks. It equips insurers with a deeper understanding of underlying risks, allowing them to stay abreast of technological advancements in various industries, comprehend associated risks, strategically use data, and embrace intelligent technologies. In an industry where human expertise is crucial for customer engagement and Generative AI is a relatively new and untested technology, the sandbox approach provides the groundwork for successful integration.

Generative AI accelerates data processing, and swift, data-driven processes allow insurers to deliver enhanced client value, fostering a more consultative relationship. As the insurance landscape contends with emerging risks like cyber threats and climate change, Generative AI will simplify identifying patterns and correlations within vast datasets, quickly unearthing deep insights and refining risk assessment models. The advantages of digital transformation and AI-driven initiatives for insurers are extensive, spanning scalability, flexibility, data analytics, sustainable operations, and surpassing policyholder and agent expectations.

Recently, a demonstration by Xceedance showcased the transformative power of Generative AI in revolutionizing risk assessment and underwriting. An extensive property survey report was uploaded and analyzed using the ChatGPT platform integrated into the secure Azure OpenAI Service. Traditionally, an underwriter spends hours reading such reports. However, with AI assistance, the underwriter could instantaneously extract key highlights, ensuring no critical information was overlooked and comprehending the report with unprecedented speed.

The Xceedance Center of Excellence for Generative AI underscores the company’s unwavering commitment to driving innovation and transformation within the insurance industry. By harnessing the power of AI, Xceedance is poised to lead the way in redefining the insurance landscape, ensuring insurers can adapt and thrive in the evolving digital era.

The insurance industry stands at the precipice of a transformative shift, with AI transcending traditional applications such as fraud detection and rating. AI-powered solutions are introducing a profound disruption by revolutionizing data extraction, streamlining processes, detecting anomalies in submissions, and facilitating virtual assistance.


About Xceedance
Xceedance provides strategic operations support, technology, and data services to drive efficiencies for insurance organizations worldwide. The company helps insurers launch products, implement intelligent technology, deploy advanced analytics, and achieve business process optimization. For more information, visit www.xceedance.com.

Patrick Guilshan
For Xceedance
[email protected]

October 18, 2023