Unified Customer Experience
Our omnichannel engine integrates all forms of communication, ensuring that every inquiry, issue, and request is addressed, promoting a cohesive customer journey.
Digital Contact Center
We blend deep insurance domain expertise and industry best practices with cutting-edge technology to deliver unparalleled service.
- US-based contact center with hybrid model availability
- 1M+ calls handled in a year
- 24/7 multilingual assistance, all year round
- 100+ agents specialized in insurance and technology
Why Choose Xceedance?
Experience the Xceedance difference with our cloud and AI-enabled, omnichannel digital contact center. We offer personalized support to policyholders and agents, reducing wait times and significantly enhancing customer satisfaction.
- Deep insurance domain expertise
- Digital first approach
- AI-enhanced operations
- US onshore and hybrid operating models
- Scalable solutions
- Multilingual communication support
Seamless Policy Management
Accelerated Claims Processing
Uninterrupted Business Operations
Our comprehensive insurance ecosystem is designed to streamline your experience, proactively meet your needs, and provide seamless adaptation with professional advice. Utilizing smart technology and dedicated support, we ensure a smooth transition from quote to final resolution.
Personalized Engagement
By harnessing AI and customer data analytics, we initiate targeted campaigns that resonate on a personal level, leading to more meaningful connections.
Consultative Expertise
We offer thorough policy assessments and advice, supported by efficient case management and adaptable workflows, to facilitate quick and effective problem-solving.
Streamlined Underwriting
Our integrated system for routing underwriting inquiries ensures that information is exchanged accurately and swiftly, minimizing delays.
Efficient Policy Issuance
Automated quoting and expedited policy management processes complemented by post-bind support guarantee an exceptional customer experience.
