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CIO Playbook: Accelerating Digital Transformation in Insurance
Insurance CTOs and CIOs must proactively look for new strategies, prioritize investments, rethink which customer segments and verticals to target, and develop winning products and pricing strategies to differentiate their operations and help their organizations get ahead.
In this playbook, we discuss the following four key areas where CTOs and CIOs can make strategic
investments to drive significant business outcomes:
  • Connect people, processes, and technology
  • Harness automation
  • Deliver superior customer experiences
  • Enhance cybersecurity measures

Insurers that invest in talent, digital capabilities, and technology-based resources while strengthening their focus on customer needs will be well-positioned to emerge from the global crisis on a growth trajectory.

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