Deployed a customer-centric, AI-driven digital assistant to augment customer experience and increase operational efficiency

The client partnered with Xceedance to facilitate real-time support to customers and agents, transforming customer-agent engagement and increasing the overall efficiency of underwriting processes.

The Xceedance team developed and deployed a powerful AI-driven digital assistant, enabling the client to meet customers’ and agents’ needs round-the-clock. The Xceedance Digital Assistant empowered the client to achieve operational effectiveness across several processes, including automating FAQs and information updates, providing real-time customer service, and enabling secured payments.