Xceedance Boosts Client’s Claims Service. Team Sees 10% QA Score Leap

Learn how Xceedance revolutionized the GL claims service for a leading insurer in Australia and New Zealand, initiating a 10% Quality Assessment score leap and turning them into the business’s best practice example.

Xceedance was called in to help the client tackle inefficient processes and assessment results that fell below industry averages. We started by asking the departmental heads “what keeps you up at night?” before designing a solution to address their needs.

This example of our work (and others like it) helped Xceedance gain the “Best Claims Service Provider” title at the Insurance Business Australia Awards 2024.