Contact Center Services

Engage key stakeholders and deliver value with a superior customer experience

  • Over 200% increase in sales with call center marketing outreach

Xceedance Contact Center Services

Go beyond the call center with full contact center services from Xceedance. Utilizing state-of-the-art technology and industry expertise, our team of licensed specialists can handle all of your client response and distribution channel communication needs—from a simple inquiry to an elevated complaint.

Insured care

Accelerate cross-sell, up-sell, and any post-bind sales activity, driving customer satisfaction programs, and providing claims support.

Agent care

Enable alerts and updates, loyalty campaigns, and new product introductions with key distribution partners.

Business continuity

Ensure coverage on holidays or during demand spikes to effectively manage operations.

Call center

Handle emergencies and escalations to improve customer satisfaction and boost agent performance.

Surge capacity

Amplify your coverage during demand surges, such as CAT events or renewal spikes.

Digital contact management

Maintain continuity of communications and positive policyholder experiences with digital contact management services.


Insurtech Insights

Our latest thinking and case studies