One of the major challenges associated with the so-called “fourth industrial revolution”, the label which is most often used to describe the current rapid advancement and convergence of different technologies, is the change it will bring to the workplace and to working practices.
A common concern over the past two years, not only for the legacy insurance sector but for the financial services sector more broadly, is that these technologies – such as artificial intelligence (AI) in its various forms (robotic process automation, machine learning and so on). blockchain and augmented reality – will create an alternative workforce.
