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The robots are coming to insurance, but only fools rush in

RPA and AI promise to deliver significant business benefits and cost savings for re/insurers, but intelligent technologies should not be viewed as an all-encompassing solution to achieve those objectives. Xceedance board member, John Begley, explores why insurers should identify IT use cases that complement the company's growth and culture, and consider pilot projects before fully investing in enterprise-wide implementations of smart automation.
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