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Customer Support

Xceedance delivers call center and operational resources to meet their ever-changing business demands of re/insurers, agents, and brokers.

Today’s insurance customer demands convenience and ease of doing business, driving insurers to increase focus on improving the customer experience (CX). Our onshore client support executives enable superior policyholder and agent care that integrates into insurers’ overall CX initiatives. Xceedance helps you engage your key stakeholders and deliver superior policyholder value by providing services like insured care, agent care, business operations continuity, and after-hours call center support.

Xceedance Customer Support Services go beyond a call center. Highly skilled and knowledgeable insurance experts support inbound and outbound calls to agents, carriers, claims organizations, and third parties. Our staff can handle any call and other types of communication efficiently and professionally. Every day our dedicated team fields questions regarding coverages, payment information, claims, and other requests.

Customer support specialists utilize state-of-the-art ACD call center technology, and each client receives a dedicated 800 number. From a simple inquiry to an elevated complaint, the Xceedance team of licensed specialists can handle all your client response needs.

Our Offerings

Insured Care

Accelerating cross-sell, up-sell, and any post-bind sales activity, driving customer satisfaction programs, and providing claims support.

Agent Care

Enabling alerts and updates, loyalty campaigns, and new product introduction.

Business Operations Continuity

Ensuring holiday coverage and overflow support to manage workload effectively.

After Hours Call Center Support

Handling emergencies and escalation to improve customer satisfaction and boost agent performance.

Automatic Call Distributor (ACD) and IVR Call Routing

Providing 130+ options for call scripting with customized music and voice recording.

Analytics and Reporting

Generating automated interval or agent reports with hundreds of metrics.

Call Recoding and QA

Facilitating call recording by line or Interactive Voice Response (IVR).

Computer Telephony Integration (CTI) & Screen-Pop

Supporting Restful API request to relay caller or other information.

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