We provide end-to-end operational support, powered by modern, flexible technology and actionable analytics, that spans the processing, management, and adjudication of claims, ensuring superior efficiency and accuracy. Our carrier and MGA clients rely on us to bolster critical claims processes – starting from pre-loss, from the FNOL and intake, acknowledgment, and intelligent segmentation and assignment, through to reserving, disbursing, posting, and reconciling claims payments. Using a proven, scalable right-shoring model, we provide our clients with a global view of claims management while strengthening our regional and local knowledge of claims processes and regulatory requirements, and delivering solutions that match our client’s efficiency and customer service objectives.
Xceedance delivers strategic operations support across the entire claims lifecycle, including digital claim intake and acknowledgement, investigation, evaluation, negotiations, payments and coding, file closure, loss-run management and reporting, legal bill analysis/audits, technical oversight, and adjuster license tracking. In addition, we provide catastrophe response and management services – from pre-event planning to FNOL call handling and adjuster assignments, post-event claims check processing, proof of repairs, and customer satisfaction follow-up.
Our claims services also extend to strategic consulting and advisory, especially as it pertains to partnering with our clients to take them from strategy through to execution and delivery of their claims vision. So, whether you need a 360-degree view of your existing “as is” process or program; an audit of your loss history; a review of your third-party relationships, or an evaluation of your next-generation technology roadmap, we can help improve those operations and reduce your overall claims costs.