Opinion: An SOS for insurance operations

One outcome of the rapid pace of change in insurance is a tipping point in resource and workforce management, where the traditional BPO model is no longer strategically viable. Arun Balakrishnan, CEO of Xceedance introduces Strategic Operations Support (SOS) — a partner/service provider relationship which unifies profound insurance expertise, dexterous support in core insurance functions, and multifaceted understanding of emerging technologies — to improve the business proficiency of insurance organizations.