NEW YORK and Worcester, MA, July 19 2022 —EXL (NASDAQ: EXLS), a data analytics and digital operations and solutions company, and Xceedance, a provider of strategic operations consulting and technology serving insurance organizations worldwide, today announced an alliance to deliver property and casualty claims and digital TPA services to insurers, including an enhanced, modern claims servicing experience.
Through this arrangement, clients seeking claims management capabilities can leverage a scalable team of best-in-class claims management professionals. “The alliance enables EXL clients in the U.S. market to access the digital-first claims TPA offering and a full team of licensed desk adjusters from Xceedance to enrich policyholder service delivery,” said Raghav Jaggi, Senior Vice President for Global Insurance F&A and General Insurance. To assist insurers, Xceedance provides a diverse, experienced and well-trained virtual claims adjuster team with a focus on customized digital claims workflows and industry certifications.
“This is a distinctive and logical approach to meeting the needs of modern insurance organizations,” said Raghav Maheshwari, Global Head for Commercial P&C Insurance and Insurtech business at EXL. “Combining the established EXL approach to claims management and industry leading claims solutions with experienced Xceedance claims adjustors and its digital claims TPA capabilities enables our two companies to jointly offer a unique solution for the P&C Industry and drive value for our clients.”
Collaboration between EXL and Xceedance was initially established to serve the needs of a single, flagship client. Subsequently, the companies realized a wide range of EXL insurance clients can gain value from a joint offering which effectively addresses prevailing and persistent challenges in claims servicing, workforce, and technology.
“An opportunity to combine the technologically advanced claims TPA capabilities of Xceedance with the expertise and industry associations of EXL provides material benefits and value to the insurance market in the U.S.,” said Marc Rothchild, head of claims at Xceedance. “Our two organizations are leaders in claims services, and this alliance is an opportunity to mutually provide exemplary claims support capabilities to insurance organizations. This joint claims TPA now offers a team of world-class claims professionals who emphasize policyholder-first service and operate as a true extension of insurer claims teams.”
EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 39,000 strong, with more than 50 offices spanning six continents. For more information, visit www.exlservice.com.
Xceedance (www.xceedance.com) provides strategic operations support, technology, and data services to drive efficiencies for insurance organizations worldwide. The company helps insurers launch products, implement intelligent technology, deploy advanced analytics, and achieve business process optimization. Through Xceedance Claims Services, the company delivers end-to-end claims processing capabilities and leading-edge advisory and digital services.