Leveraging the full suite of insurance, technology, and operational capabilities, the Xceedance Claims TPA offers insurers a seamless and comprehensive management experience with real-time operational visibility.
The traditional claims TPA model faces significant challenges with disparate FNOL strategy, claims system underutilization, underwhelming service levels, and limited capacity to accelerate claims. There is knowledge leakage due to claims adjuster attrition and suboptimal decision support because of lack of industry insights, TPA vs. line of business capability mismatch, and missing or erroneous data. Moreover, misaligned incentives and high adjuster caseloads in the sector compound problems for MGAs and insurers, resulting in poor policyholder and broker experience.
Xceedance offers customized, round-the-clock claims digital TPA services for insurers and MGAs, including FNOL, claim intake, contact-center support, virtual claims triage, desk adjusting, legal bill review, payment processing, and quality assurance.
Industry veterans designed this solution to have a positive impact on the insurer’s claims lifecycle by offering:
- Access to intelligent technologies
- A proven FNOL methodology
- Seamless and flexible account management
- Actionable analytics unencumbered by legacy processes and technology
- A clear focus on data quality
- Real-time operational visibility
- Transparency and tracking of customized KPIs
- Team of world-class claims professionals – a true extension of carrier clients
Download the brochure to learn more about our Digital Claims TPA.