Xceedance customer support services deliver operational and call center resources to meet the evolving business needs of agents/brokers/ and re/insurers while maintaining a strong focus on facilitating stellar customer experiences.
Customers are increasingly demanding better convenience and ease of doing business, which is, in turn, driving the need to enhance customer experiences. Xceedance facilitates access to a wide gamut of operational and call center resources to meet the customer’s ever-changing demands. This is enabled through superior agent and policyholder support that integrates seamlessly with the insurer’s overall customer experience initiatives. Our team comprises highly skilled and proficient insurance experts that support inbound and outbound calls to carriers, agents, claims organizations, and third parties and can navigate different types of communication professionally and efficiently. Questions fielded by our team of experts cover a wide range of areas, including payment information, coverages, claims, and other requests.
Xceedance customer support specialists employ state-of-the-art automatic call distributor (ACD) technology, and each customer is entitled to a dedicated 800 number. Our licensed specialists can handle an insurer’s varied client response needs ranging from simple inquiries to elevated complaints, enabling constructive engagement with key stakeholders and delivering great policyholder value. Xceedance customer support services include insured care, agent care, business operations continuity, after hours call center support, automatic call distributor (ACD) and IVR call routing, analytics and reporting, call recording and QA, and computer telephony integration (CTI) and screen pop.