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Customer Support Services Deliver Substantial Results

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Insurer Realizes Significant Cost Savings

THE CHALLENGE

A growing homeowners insurer needed an immediate solution to relieve current staff from the burden of internal print and distribution workflows, so they could focus on core activities in support of their expansion plans. The requirements included increasing process efficiencies and operational flexibility while improving quality.

THE SOLUTION

The insurer turned to Xceedance to implement the necessary business processes to increase efficiencies and provide scalability. Within one week, Xceedance was printing the insurer’s policy documents, including renewal and new business declarations, bills, and various notices.

A 100 percent quality assurance prerequisite verified all documents were in perfect condition. Services were SOC 1 Type II compliant. Xceedance prints over 300,000 color images per month, allowing the insurer to utilize internal resources for critical growth initiatives.

RESULTS

The insurer realized significant cost savings of 35 percent on staff, equipment, and supplies enabling staff to focus on strategic growth priorities.

RETURN ON INVESTMENT

35 percent savings on staff, equipment, and supplies

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