Forget Technology and Dated Business Practices – Today’s Persistent Legacy Concern is Leadership April 9, 2019 | Marek Kaszczyc A frequent observation of the re/insurance industry is that legacy issues are a key constraint. This analysis typically refers to archaic processes, outdated systems not fit for purpose, or books of business in runoff. Much is… Continue reading
Managed Services for Operational Flexibility April 4, 2019 | Justin Davies The “Decile 10” review which Lloyd’s is conducting into the performance of its syndicates has resulted in widespread uncertainty in the market. Lloyd’s Performance Management Director Jon Hancock looked closely at the last several year’s profitability of all lines of business that syndicates were… Continue reading
Expertise on Demand April 1, 2019 | Anthony Iatesta The ability for insurance organizations to remain competitive in the face of operational challenges and technological change largely depends on one characteristic: agility. Agility will enable them to continually improve core processes, enhance policyholder services, and mitigate costs. Insurance organizations can maximize agility by working with… Continue reading
Managing Change – Part Two: Ensuring Change for the Better February 12, 2019 | Travis MacMillian In our first post of this series, we suggested the best way for insurers to manage generational and technological change is to embrace it and to adapt their operating models as necessary — assuming clearly defined objectives remain as… Continue reading
Managing Change: You Can Run, But You Can’t Hide February 1, 2019 | Travis MacMillian Before their 1946 rematch, heavyweight boxing champion, Joe Louis, said of the lighter, more mobile Billy Conn, “He can run, but he can’t hide.” When it comes to managing change, the same can be said of the personnel and teams… Continue reading
Alice, the Cheshire Cat, and the Importance of Strategic Direction October 31, 2018 | Tashi Singal There’s a wonderful scene in Alice's Adventures in Wonderland that has much to teach us about the importance of establishing clear objectives and setting directions: "Would you tell me, please, which way I ought to go from here?" "That… Continue reading
The Fallacy of Best Practices September 21, 2018 | Tashi Singal A patient walks into a doctor’s office and says, “Good morning.” The doctor says, “You better have that operated on immediately.” The patient says, “Have what operated on immediately? You haven’t even examined me yet!” The doctor says, “I’m following best practices.” The patient… Continue reading
Analysis Versus Analytics August 31, 2018 | Amit Ranjan With the continuing prevalence of Big Data and the current proliferation of data sciences and insurtech, there’s significant uncertainty about what it all means and what it can enable. The insurance industry continues to seek and refine the promise of Big Data and modern insurance technology.… Continue reading
What Are Adaptive Target Operating Models and Why Do Re/Insurers Need Them? August 20, 2018 | Sachin Kulkarni and Kalpana Ganesh Just as there are calms before storms, there are lulls between leaps of change and progress. With the introduction of capabilities such as AI, machine learning, RPA, and blockchain, it’s fair to say the… Continue reading
The Art of Expectation in Insurance Operations Consulting August 14, 2018 | Deepak Ravindar You’d be forgiven if you thought the following paragraph (actually, one world-class run-on sentence) made sense or expressed anything of (decipherable) substance or meaning: “It’s the mission of the organization to actualize strategic partnerships for the purposes of employing relevant business… Continue reading
