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Viewpoints on Insurtech and Service Provider Models June 6, 2019 The tide of technological change continues to roll in, and insurance organizations often turn to knowledgeable partners to help them harness the promises of automation to boost efficiency, productivity, and customer-centricity. Teaming up with pioneering insurtech providers and insurance-savvy consultants allows re/insurers to effectively navigate… Continue reading

Webinar - Transforming MGA Operations May 7, 2019 The global proliferation of program administrators is creating new opportunities for MGAs, MGUs, and program administrators to leverage turnkey technologies and on-demand services to transform their operations, driving new levels of process- and cost-efficiency in underwriting, product and program development, policy service, market distribution, and other strategic… Continue reading

Strategic Operations Support: The Boardroom Connection May 2, 2019 | Anthony Iatesta The evolution of business outsourcing in property/casualty insurance was quick and dramatic in the past two decades. But, as we approach the third decade of this century, it’s a new day for the business of insurance — having evolved to operations and services… Continue reading

Insurtech: It’s About People, Process, AND Technology April 29, 2019 | Kaushik Kanu Gohain Here’s a new spin on the old chicken/egg question in the insurance ecosystem: Which came first, the process or the technology to conduct it? Put in those terms, this question is easy to answer, isn’t it? Process is usually prime, and… Continue reading

Forget Technology and Dated Business Practices – Today’s Persistent Legacy Concern is Leadership April 9, 2019 | Marek Kaszczyc A frequent observation of the re/insurance industry is that legacy issues are a key constraint. This analysis typically refers to archaic processes, outdated systems not fit for purpose, or books of business in runoff. Much is… Continue reading

Managed Services for Operational Flexibility April 4, 2019 | Justin Davies The “Decile 10” review which Lloyd’s is conducting into the performance of its syndicates has resulted in widespread uncertainty in the market. Lloyd’s Performance Management Director Jon Hancock looked closely at the last several year’s profitability of all lines of business that syndicates were… Continue reading

Expertise on Demand April 1, 2019 | Anthony Iatesta The ability for insurance organizations to remain competitive in the face of operational challenges and technological change largely depends on one characteristic: agility. Agility will enable them to continually improve core processes, enhance policyholder services, and mitigate costs. Insurance organizations can maximize agility by working with… Continue reading

Managing Change – Part Two: Ensuring Change for the Better February 12, 2019 | Travis MacMillian In our first post of this series, we suggested the best way for insurers to manage generational and technological change is to embrace it and to adapt their operating models as necessary — assuming clearly defined objectives remain as… Continue reading

Managing Change: You Can Run, But You Can’t Hide February 1, 2019 | Travis MacMillian Before their 1946 rematch, heavyweight boxing champion, Joe Louis, said of the lighter, more mobile Billy Conn, “He can run, but he can’t hide.” When it comes to managing change, the same can be said of the personnel and teams… Continue reading

Alice, the Cheshire Cat, and the Importance of Strategic Direction October 31, 2018 | Tashi Singal There’s a wonderful scene in Alice's Adventures in Wonderland that has much to teach us about the importance of establishing clear objectives and setting directions: "Would you tell me, please, which way I ought to go from here?" "That… Continue reading