Whitepaper: The New Operating Model Strategic Operations Support (SOS) for the Evolving Needs of Insurance Organizations The whitepaper delves deeper into Strategic Operations Support (SOS) — a partner/service provider relationship which unifies profound insurance expertise, dexterous support in core insurance functions, and multifaceted understanding of emerging technologies — to improve the business proficiency of insurance… Continue reading
Strategic Operations Support (SOS) for Underwriting Our approach to underwriting is built on four key pillars, all of which constitute a higher degree of discipline for the underwriting process: expertise, efficacy, experience, efficiency. The 4E Framework is especially beneficial for insurance companies that use multiple underwriting methods; run disparate, disjointed policy administration systems; and don’t… Continue reading
Singular Solutions to Common Claims Problems There is a growing mountain of evidence suggesting technology and its applications will transform the processing of insurance claims to deliver significant business results. Interestingly, however, from the number of claims filed to the time and cost required to process them, from digitalization to policyholder expectations, the topic of… Continue reading
Connecting the Dots Services such as roadside assistance and home repair are add-ons or endorsements to insurance policies, historically requiring policyholders to contact dispatching or service centers to get help. But with modernization and digitalization, insurers are improving policyholder experiences. From websites and portals, to smart phones, tablets and mobile apps, insurers are providing policyholders… Continue reading
