Insured Care

Agent Care

Business Operations Continuity

After Hours Call Center Support

Today’s insurance customer demands convenience and ease of doing business, driving insurers to increase focus on improving the customer experience (CX). Xceedance delivers call center and operational resources to meet their ever-changing business demands of insurance organizations. Our onshore client support executives enable superior policyholder and agent care that integrates into insurers’ overall CX initiatives.

DELIVER A SEAMLESS POLICYHOLDER AND AGENT EXPERIENCE

Xceedance helps you engage your key stakeholders and deliver superior policyholder value by providing services like:

Cross-sell, up-sell, and any post-blind sales related support

Customer satisfaction programs

Policy quoting, issuance, and post-bind support

Billing inquiries

Claims support including FNOL and cat event response

Alerts and updates

Loyalty and satisfaction campaigns

New product introduction

Service escalations

Overflow support

Holiday coverage

General inquiries and referrals

Emergencies and escalations

Emergency service referrals such as water remediation or unlivable home

FLEXIBLE SUPPORT SERVICES: BEYOND A CALL CENTER

Xceedance Customer Support Services go beyond a call center. Highly skilled and knowledgeable insurance experts support inbound and outbound calls to agents, carriers, claims organizations, and third parties. Our staff can handle any call and other types of communication efficiently and professionally. Every day our dedicated team fields questions regarding coverages, payment information, claims, and other requests.

Customer support specialists utilize state-of-the-art ACD call center technology, and each client receives a dedicated 800 number. From a simple inquiry to an elevated complaint, the Xceedance team of licensed specialists can handle all your client response needs.

CONTACT US today to find out how we can help you transform your policyholder and agent care workflows.


OUR EXPERIENCE

Insurer Realizes Significant Cost Savings

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