Insured Care
Agent Care
Business Operations Continuity
After Hours Call Center Support
Today’s insurance customer demands convenience and ease of doing business, driving insurers to increase focus on improving the customer experience (CX). Xceedance delivers call center and operational resources to meet their ever-changing business demands of insurance organizations. Our onshore client support executives enable superior policyholder and agent care that integrates into insurers’ overall CX initiatives.
DELIVER A SEAMLESS POLICYHOLDER AND AGENT EXPERIENCE
Xceedance helps you engage your key stakeholders and deliver superior policyholder value by providing services like:
Cross-sell, up-sell, and any post-blind sales related support
Customer satisfaction programs
Policy quoting, issuance, and post-bind support
Billing inquiries
Claims support including FNOL and cat event response
Alerts and updates
Loyalty and satisfaction campaigns
New product introduction
Service escalations
Overflow support
Holiday coverage
General inquiries and referrals
Emergencies and escalations
Emergency service referrals such as water remediation or unlivable home
FLEXIBLE SUPPORT SERVICES: BEYOND A CALL CENTER
Xceedance Customer Support Services go beyond a call center. Highly skilled and knowledgeable insurance experts support inbound and outbound calls to agents, carriers, claims organizations, and third parties. Our staff can handle any call and other types of communication efficiently and professionally. Every day our dedicated team fields questions regarding coverages, payment information, claims, and other requests.Customer support specialists utilize state-of-the-art ACD call center technology, and each client receives a dedicated 800 number. From a simple inquiry to an elevated complaint, the Xceedance team of licensed specialists can handle all your client response needs.
CONTACT US today to find out how we can help you transform your policyholder and agent care workflows.
OUR EXPERIENCE
