Forget Technology and Dated Business Practices – Today’s Persistent Legacy Concern is Leadership April 9, 2019 | Marek Kaszczyc A frequent observation of the re/insurance industry is that legacy issues are a key constraint. This analysis typically refers to archaic processes, outdated systems not fit for purpose, or books of business in runoff. Much is… Continue reading
Managed Services for Operational Flexibility April 4, 2019 | Justin Davies The “Decile 10” review which Lloyd’s is conducting into the performance of its syndicates has resulted in widespread uncertainty in the market. Lloyd’s Performance Management Director Jon Hancock looked closely at the last several year’s profitability of all lines of business that syndicates were… Continue reading
Expertise on Demand April 1, 2019 | Anthony Iatesta The ability for insurance organizations to remain competitive in the face of operational challenges and technological change largely depends on one characteristic: agility. Agility will enable them to continually improve core processes, enhance policyholder services, and mitigate costs. Insurance organizations can maximize agility by working with… Continue reading
Strategic Operations Support (SOS) for Underwriting Our approach to underwriting is built on four key pillars, all of which constitute a higher degree of discipline for the underwriting process: expertise, efficacy, experience, efficiency. The 4E Framework is especially beneficial for insurance companies that use multiple underwriting methods; run disparate, disjointed policy administration systems; and don’t… Continue reading
Whitepaper: The New Operating Model Strategic Operations Support (SOS) for the Evolving Needs of Insurance Organizations The whitepaper delves deeper into Strategic Operations Support (SOS) — a partner/service provider relationship which unifies profound insurance expertise, dexterous support in core insurance functions, and multifaceted understanding of emerging technologies — to improve the business proficiency of insurance… Continue reading
Singular Solutions to Common Claims Problems There is a growing mountain of evidence suggesting technology and its applications will transform the processing of insurance claims to deliver significant business results. Interestingly, however, from the number of claims filed to the time and cost required to process them, from digitalization to policyholder expectations, the topic of… Continue reading
Connecting the Dots Services such as roadside assistance and home repair are add-ons or endorsements to insurance policies, historically requiring policyholders to contact dispatching or service centers to get help. But with modernization and digitalization, insurers are improving policyholder experiences. From websites and portals, to smart phones, tablets and mobile apps, insurers are providing policyholders… Continue reading
Xceedance Achieves CMMI Maturity Level 3 Certification reinforces the company’s commitment to quality in software development, maintenance, and quality assurance. BOSTON – February 11, 2019 — Xceedance, a global provider of insurance consulting, managed services, technology, data sciences, and blockchain solutions, today announced the company has achieved Maturity Level 3 of the CMMI Institute’s Capability… Continue reading
Managing Change – Part Two: Ensuring Change for the Better February 12, 2019 | Travis MacMillian In our first post of this series, we suggested the best way for insurers to manage generational and technological change is to embrace it and to adapt their operating models as necessary — assuming clearly defined objectives remain as… Continue reading
Managing Change: You Can Run, But You Can’t Hide February 1, 2019 | Travis MacMillian Before their 1946 rematch, heavyweight boxing champion, Joe Louis, said of the lighter, more mobile Billy Conn, “He can run, but he can’t hide.” When it comes to managing change, the same can be said of the personnel and teams… Continue reading
