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Accelerating the ROI of Duck Creek Implementations
August 12, 2020 | Naveen Sharma

Accelerating the ROI of Duck Creek Implementations

August 12, 2020 | Naveen Sharma

As a strategic partner to Duck Creek Technologies, Xceedance helps insurance organizations accelerate time to production for implementations and enhancements of the Duck Creek Suite while ensuring superior business continuity and cost-effectiveness. We are a one-stop-shop for the global deployment of Duck Creek Policy, Billing, Claims, and Insights.

Our team has developed a broad range of development and testing accelerators for Duck Creek Policy and Duck Creek Claims. These accelerators enhance the efficiency and enable standardization during implementations. By leveraging these proprietary tools and techniques, our team of more than 140 Duck Creek subject matter experts have delivered significant business outcomes, such as up to a 40 percent reduction in forms development time and up to a 30 percent reduction in the time to add new coverages. Xceedance experts possess in-depth insurance product and industry knowledge for end-to-end implementations across specialty, commercial, and personal lines globally.

The Xceedance approach to deployment, testing and maintenance, focuses on creating exceptional value for our clients and their policyholders, and encompasses three fundamental tenets:

    • Reimagine user experience: Our user experience-focused approach to software deployment ensures the business user is equipped with the right functionality, and that the application experience is smooth and consistent. Keeping that in mind, we have built accelerators such as FNOL Process Automation, which eliminates the need for users to switch between multiple screens to log a claim; and the Underwriter Signature Upload tool, which allows for the underwriter signature to be uploaded directly to the server using integrated functionality added to Duck Creek Express.
    • Reduce implementation costs: By partnering with Xceedance, insurers can leverage the expertise and proven experience of our team to streamline development and configuration of the Duck Creek Suite, third-party integration, platform upgrades, Anywhere API implementation, and legacy migration across all P&C lines of business. To put that in perspective, our team drives cost efficiency in forms development with our cutting-edge Forms Development Accelerator. The accelerator reduces effort in forms development and has helped roll out 8000+ forms for a leading global insurer, enabling a 25 percent reduction in cost in the first year, compared to forms development without the accelerator. The accelerator is expected to drive cost savings of up to 40 percent for the client in subsequent years.
    • Remove wasteful development and testing effort: Our Duck Creek experts deliver complex implementations on time and within budget across multiple geographies and have combined their experiential learning to build an arsenal of utilities that boost development efficiency. That tool kit includes Policy Creation Utility, Code Review Utility, Coverage Creation Utility, Forms Analysis & Development Utility, and Author Table Update Utility, and each tool delivers tangible results in terms of effort reduction. For instance, the Policy Creation Utility helps the business user save up to 80 percent in policy creation efforts. Code review Utility validates the code to ensure best coding practices are followed. Xceedance has also developed an Automated Testbed for Duck Creek testing to accelerate the end to end quality assurance (QA) lifecycle. For one of our clients, we were able to eliminate 100 percent effort for smoke tests and 80 percent for regression testing, equating to savings of USD 900,000 each year for Duck Creek Policy and Claims implementations.

To learn how you can reduce the cost, time, and risk of project implementation, and maximize ROI of your Duck Creek investment, reach out to us at contact@xceedance.com.

Naveen Sharma is director, business systems at Xceedance.

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