OUR ORGANIZATION

As an industry-focused managed services company, Xceedance partners with insurers, reinsurers, brokers and MGAs/MGUs worldwide. Clients rely on us to launch new products, drive operations, implement cutting-edge technology, and deliver advanced analytics capabilities and process optimization. With clients on four continents, our ever-growing workforce is knowledgeable and responsive, serving a wide range of insurance providers in distinctive business ecosystems.
By leveraging our deep technical knowledge and extensive understanding of insurance processes, our clients gain significant enhancements to their direct distribution platforms, rating and pricing, and policy and claims management workflows. With unique solutions and services from Xceedance, insurers can effectively evaluate risk, understand customer behaviors and improve policyholder experiences.
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Xceedance is led by a team of entrepreneurs who saw an opportunity to build a resourceful company from the ground up. Xceedance was formed — with a focus on delivering responsive managed services and innovative technology solutions to the insurance industry. The passion and vision of the Xceedance leadership team has resulted in the company’s rapid growth and reputation as a beneficial, trustworthy business partner for insurers.

EXECUTIVE MANAGEMENT

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Arun Balakrishnan
CEO
Amit Ranjan
EVP Global Service Delivery
Amit Tiwari
EVP Chief Technology Officer
Manish Khetan
EVP Chief Strategy Officer
Narendra Marwah
SVP Chief Financial Officer
Vasudhara Srivastava
SVP Human Resources

REGION HEADS

Justin Davies
EMEA
Marek Kaszczyc
Poland Operations

PRACTICE LEADERS

Hemanth Thota
Actuarial Services
Kaushik Gohain
Insurance Operations
Monalisa Samal
Catastrophe and Exposure Management
Prateek Vijayvergia
Application Management and Services
Rajesh Iyer
Insurance Data Sciences
Sachin Kulkarni
Consulting Services
Saurabh Mehta
Insurance Products

FUNCTIONAL LEADERS

Binu Nair
Administration and Facilities
George Freimarck
Business Development Americas
Massood Abolfazli
Marketing and Communications
ARUN BALAKRISHNAN
Chief Executive Officer
Arun Balakrishnan has built his career around promoting innovation and transformation in the insurance business. He has more than 10 years of experience launching start-ups in the industry. Arun’s vision and industry experience are rooted in a desire to revitalize processes, streamline operations and provide opportunities for growth.
Before founding Xceedance, he served as the chief executive officer for Berkshire Hathaway Insurance in India. In this role, Arun established and executed the company’s market entry strategy by building a superior team, skilled in insurance processes, technology and back office operations. Having initiated and nurtured business relationships with various insurance and reinsurance companies over the years, he has gained an intimate understanding of the way insurance businesses operate, underlined by in-depth knowledge of the various functional areas within insurer organizations, as well as hands-on experience with business strategy and planning.
Prior to Berkshire Hathaway India, Arun founded and functioned as chief executive officer for an insurance aggregation portal company which secured venture capital funding from one of the top internet companies in India. Originally, he started his career in the Merchant Marine as a deck officer on cargo ships and oil tankers.
Arun graduated with a bachelor’s degree in Nautical Science from Mumbai University and completed his master's degree in business administration at the Indian Institute of Management in Ahmedabad.
AMIT RANJAN
Executive Vice President, Global Service Delivery
Amit Ranjan is head of service delivery at Xceedance, including the areas of insurance operations, underwriting, CAT modeling and exposure management, actuarial services, policy service, data sciences, claims, and finance and accounting. He brings steadfast leadership and extensive experience in service-oriented operations support, and in knowledge-based analytics for global insurance and reinsurance companies.
Amit has more than 17 years of experience in insurance analytics, exposure management and CAT modeling. He has cross-functional expertise which includes business development and strategy, client relationship management, building centers of excellence, leading successful operations and directing diverse workforces.
In previous roles, he worked with leading organizations such as RMS, GE Insurance, Flagstone Re and Torus, supporting clients in the Americas and across multiple geographies.
Amit has a master’s degree from IIT Roorkee.
AMIT TIWARI
Executive Vice President, Chief Technology Officer
Amit Tiwari leads the Xceedance technology services team, including core systems, business intelligence and reporting. He also leads Xceedance consulting services, technology delivery, product development and global IT infrastructure management. Additionally, the technology team delivers applications and products, ranging from rating modules and workflow management systems, to corporate websites and MIS.
With profound knowledge of the technology and operational needs of insurance organizations, Amit focuses the Xceedance technology services team on delivering consistent business improvements for clients.
Prior to helping launch Xceedance, Amit led the technology team for Berkshire Hathaway India. In that role, he was responsible for architecting and implementing the IT infrastructure for online sales, customer support, payment processing, digital marketing and MIS. He also has several years of technology and insurance experience at IBM and RBS where he executed strategic projects with more than $100M budgets related to rating platform redesign, Solvency II and the replacement of a claims management system -- for flagship UK insurance brands such as Direct Line, Churchill, Tesco, Prudential and Green Flag in personal lines, and NIG in commercial lines.
Amit graduated from the Indian Institute of Technology in Mumbai (IIT) and brings 10 years of techno-functional experience in the insurance and retail banking domains to his role at Xceedance.
MANISH KHETAN
Executive Vice President, Chief Strategy Officer
Manish Khetan is responsible for corporate strategy at Xceedance. He focuses on growth and business planning, insurance capabilities development, client relations, organizational learning and development, and mergers and acquisitions.
Manish has 10 years of experience in insurance operations. Prior to Xceedance, he worked at Berkshire Hathaway India as vice president and head of operations and previously as an operations consultant in two organizations.
Manish has a bachelor’s degree in Chemical Technology from HBTI Kanpur and a master’s degree in business administration from IIM in Ahmedabad.
NARENDRA MARWAH
Senior Vice President, Chief Financial Officer
Narendra Marwah is responsible for the finance and administration functions at Xceedance. He brings more than 27 years of diverse experience, managing Indian and international accounting, taxation and finance operations.
Throughout his career, Narendra has worked with leadership teams on strategic business planning, process streamlining, and management of funds and budgets. His contributions have helped to improve operations, impact business growth and maximize profitability. Narendra has in-depth knowledge and experience in the implementation of U.S. GAAP, Indian GAAP, M&A, transfer pricing policy, and transfer pricing assessments at TPO, CIT, DRP, ITAT and High Court levels. He has worked on SEC and SOX compliance, SEZ and STPI related regulations.
Previously, Narendra headed the India finance division at Host Analytics Software. He has also worked at Price Waterhouse, HCL Limited, Interra IT, ADP Pvt. Ltd., Mentor Graphics and Avantha Business Solutions. Narendra has functioned as a member of the Tax Committee in IACC, PHD Chamber of Commerce, CII and NMA. He was a guest faculty member at Amity Business School, Bimtech, IILM, IIPM, JRE and Northwest University.
Narendra is a chartered accountant and earned his doctorate degree in commerce.
JUSTIN DAVIES
Vice President, Region Head – EMEA
Justin Davies is tasked with building the Xceedance brand and expanding the team within the EMEA (Europe, Middle East and Africa) region. His interactions with clients focus on adding value to their business through services, products and partnerships.
Justin has 25 years of experience in financial services and insurance with a background in exposure management, CAT modeling, spatial analytics and geocoding. He joined Xceedance from Xuber where he was director of the business unit that developed and launched the Xposure software platform.
Prior to Xuber, Justin spent more than five years at EQECAT where he ran the client facing side of the business for the UK and Asia Pacific region. He was also at Pitney Bowes for three years where he managed the UK and Ireland financial services team for the spatial analytics product lines.
MAREK KASZCYC
Vice President, Head of Poland Operations
Marek Kaszczyc leads a multifaceted Xceedance service team in Krakow that supports operations and European expansion for key clients. He brings 17 years of experience and proven domain capabilities in IT operations and leadership.
Most recently, he served as head of the Aon Business Centre in Krakow, Poland. In his career, Marek has led teams through major consolidation projects while defining the vision and setting the direction for strategic transformation programs.
Marek holds a bachelor’s degree in organizational management from Bogdan Janski College of Management and Enterprise in Poland.
RAJESH IYER
Senior Vice President, Insurance Data Sciences
Rajesh Iyer manages the Xceedance insurance data sciences practice. He leads a dedicated team to support data sciences initiatives for clients and collaborates with the company’s service delivery teams to create strategic data products and analytic tools.
Rajesh has more than 20 years of insurance experience with leading U.S. insurers and service providers, including Nationwide, Mu Sigma, USAA and EXL. Most recently, he served as vice president of decision analytics at EXL, where he led data sciences initiatives for top 10 P&C and L&A carriers. Rajesh also directed multiple analytics projects to improve and optimize operational outcomes.
HEMANTH THOTA
Vice President, Actuarial Services
Hemanth Thota leads the underwriting and actuarial services teams at Xceedance. He brings more than 10 years of experience in P&C commercial lines insurance reserving.
In previous positions, Hemanth worked at leading consulting firms such as Ernst & Young, Deloitte and Oliver Wyman where he gained in-depth experience in primary and reinsurance reserving. He has supported self-insured entities, captive insurance companies and insurers/reinsurers across property, standard casualty and specialty lines.
Hemanth holds a bachelor’s degree from Andhra University in India and a master’s degree in actuarial science from Georgia State University. He is a fellow of the Casualty Actuarial Society and a member of the American Academy of Actuaries (FCAS, MAAA).
MONALISA SAMAL
Vice President, Catastrophe and Exposure Management
Monalisa Samal oversees CAT modeling and Exposure Management solutions and services at Xceedance. Her team serves the business operations of clients across the U.S., Europe, Australia and Southeast Asia. The team provides a range of CAT modeling services, including account modeling, technical pricing, process efficiency, portfolio reporting, profitability analysis, geospatial analytics and model peril solutions.
Monalisa brings 11 years of experience in the areas of client and operations management, individual risk-based pricing, overall portfolio optimization and management and model validation. She has assisted in the application of models in decision making, designed custom solutions for clients, and managed substantial and expanding teams of analysts.
Monalisa was one of the first leadership hires for Xceedance, joining just two months after the company’s launch. Prior to Xceedance, she worked in diverse areas of risk and modeling for various perils and regions.
SACHIN KULKARNI
Vice President, Consulting Services
Sachin Kulkarni is responsible for end-to-end execution of consulting engagements for Xceedance clients, with a focus on process optimization, technology modernization and digital transformation. Sachin has more than 20 years of experience in technology and operations across insurance, distribution/supply chain and services industries in multiple geographies. His experience encompasses all aspects of IT delivery.
Sachin has held roles as global head of IT architecture at Westcon and head of US/Canada IT strategy at Marsh. He led application delivery for all of global applications for Marsh, including business intelligence, financial systems, client and market applications, and sales and marketing. Sachin is also a volunteer with Taproot Foundation, providing pro-bono services to not-for-profit organization.
He graduated from University of Pune in India and completed graduate studies at Stevens Institute of Technology in New Jersey.
KAUSHIK GOHAIN
Vice President, Insurance Operations
Kaushik Gohain leads the operations and claims teams at Xceedance. With more than 13 years of experience providing BPO services to the insurance industry, he manages large scale operations and transition initiatives for clients. Kaushik's knowledgeable teams drive results by transforming critical processes such as underwriting, accounting, finance, claims, analytics and compliance.
Prior to joining Xceedance, he led a team of more than 400 specialists and managers at Genpact and was responsible for managing service delivery for a leading reinsurance client.
Kaushik holds a master’s degree in business administration from Narsee Monjee Institute of Management Studies in India. He is Six Sigma Green Belt certified and maintains certifications in lean management and P&C insurance from the Insurance Institute of America.
MASSOOD ABOLFAZLI
Vice President, Marketing and Communications
Massood Abolfazli leads the marketing and communications team at Xceedance. With 28 years of experience in the insurance and financial services industry, Massood has directed strategic communications, marketing, media relations and thought-leadership initiatives for private and public companies.
He has contributed to revenue generation and enterprise growth through digital and conventional marketing programs for brand awareness, product positioning and sales enablement. Massood has also led corporate communications, industry relations and event management.
Prior to joining Xceedance, he served as vice president of marketing at FirstBest Systems after a decade as head of communications and media relations at Verisk Analytics and its flagship ISO subsidiary. Before joining Verisk, he was vice president of marketing at ISO Insurance Technology Solutions (formerly AscendantOne). Previously, Massood served as financial services industry marketing director at Lawson Software, and he worked in marketing leadership roles at Allenbrook, Vertafore/AMS Services, Delphi Information Systems and McCracken Computer.
GEORGE FREIMARCK
Vice President, Business Development – Americas
George Freimarck is responsible for managing business development and expanding the Xceedance client base in the Americas. He has an extensive background in providing solutions to the risk transfer industry, with a focus on reinsurance, risk syndication and advanced analytics.
George was a practice leader with CoreLogic, providing business development and account management leadership for the EQECAT suite of CAT modeling analytics for global insurers, reinsurers, MGAs, ILS managers and brokers. Previously, he was senior vice president at Munich Re where he was intricately involved in risk syndication for financial market clients, operating an intra-group brokerage service, and recommending reinsurance solutions for P&C insurers and reinsurers. George began his career as a reinsurance broker with Guy Carpenter (a division of Marsh) with client responsibilities for Japanese, Swiss and U.S. insurers.
He attended Columbia University, earning bachelor’s and master’s degrees in history and a Master of Philosophy degree.
VASUDHARA SRIVASTAVA
Senior Vice President, Human Rsources
Vasudhara Srivastava leads the human resources function at Xceedance, with responsibilities for people management, including organizational capability building and people practices. She has 20 years of diverse work experience across HR and operations at global service provider organizations.
Vasudhara joined Xceedance from Quatrro Global Services where she served as vice president of human resources, leading talent management, acquisition, and compensation functions. In her role as a strategic partner with the business, she managed talent requirements, developed retention practices and designed innovation triggers to enhance business impact. In addition, she directed a robust team engagement strategy — including programs for top talent, which were integral to the development of high performing teams.
In previous roles, Vasudhara has worked at GE Money and as a member of the talent acquisition team at Genpact.
An economics post-graduate from Delhi School of Economics, she attained an honors degree in economics from Lady Shri Ram College at Delhi University.
BINU NAIR
Vice President, Administration and Facilities
Binu Nair oversees the administration and facilities team at Xceedance. He has more than 17 years of experience in office administration and policy formulation, real estate management, travel/transport, purchasing and vendor management.
Prior to joining Xceedance, Binu worked as associate director of administration and facilities at PwC where he headed the northern region of the PwC India operations. Binu has also worked at Thales, IBM, Patni Computers, Oriflame India, Zee Turner. He has extensive experience in strategy planning, estimation and costing, procurement, negotiations, analysis and budgeting, new office set up and people management.
Binu holds a bachelor’s of commerce degree from Jiwaji University, Gwalior, India.
PRATEEK VIJAYVERGIA
Vice President, Application Management and Services
Prateek Vijayvergia leads the technology team at Xceedance. He is an insurance IT professional with more than a decade of cross-functional experience. He has led projects to develop and deploy insurance products, including rating and pricing engines. He has also managed aggregator and other third-party integrations, CRM implementations, enterprise data warehouses and business process improvements. In previous roles, Prateek worked at organizations such as RBS, IBM and Syntel.
SAURABH META
Vice President, Insurance Products
Saurabh Mehta is responsible for managing and growing the Xceedance delivery center in Bangalore. He also manages the development of insurance/reinsurance platforms offered by Xceedance. Saurabh brings extensive experience in supervising various aspects of technology solutions, including applications, infrastructure and software. Prior to joining Xceedance, he worked for over 11 years managing solution sales and client relationships at IBM. He has a deep understanding of the technology solutions that are deployed in the financial services industry, and worked closely with banking and insurance clients, consulting on the latest technologies and helping identify strategic areas for technology investments. Saurabh holds a bachelor’s degree from IIT, Madras.

OUR PEOPLE MAKE THE DIFFERENCE

Xceedance hires and retains an industry-savvy workforce skilled in insurance operations, technology, analytics, process optimization and digital enablement. Our teams understand the business of insurance — making us an active partner in helping insurers enrich policyholder service, increase new business and grow revenue.
Clients expect integrated insurance solutions and ongoing expertise from Xceedance. The company’s industry-trained experts collaborate closely with insurance organizations worldwide to launch new products, drive operations, implement cutting-edge technology and deploy analytic resources.

XCEEDANCE QUALIFICATIONS

Take a closer look at some of our experts and their work

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Mohan Chandra Joshi
AVP, Finance and Accounting
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Nishi Duseja
Senior Manager, CAT Modeling
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Subramaniam Iyer
AVP, Capability Development
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Ratika Gupta
Senior Manager, Underwriting Support
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Ajay Agrawal
AVP, Risk Assessment and Compliance
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Christina Pinola
Business Development Executive
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Divya Singh
Manager, Exposure Management
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Leo Lockwood
Senior Technical Manager
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Samrat Dasgupta
AVP, Human Resources
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Kuljit Singh Hooda
AVP, IT & Information Security
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Akshay Relan
AVP, Technology
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Suresh Pokhriyal
AVP, Claims Operations
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Ashish Lall
AVP, Client Operations & Projects
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Mateusz Polak
Operations Lead, Poland
Role at Xceedance

Leads the finance, accounting and credit control department

Insurance industry experience

6 years

Prior industry role(s)

Global insurance finance and reporting

Mohan Chandra Joshi leads the finance and accounting and credit control teams at Xceedance. In his 17 years of professional experience, Mohan has been responsible for running operational finance and reporting for global organizations in banking, IT, insurance and healthcare. Most recently, he served as a financial controller with ICG Medical, a U.K. based healthcare company. He has also worked for several international companies, including StarStone Insurance, Aricent Technologies and CitiGroup. Mohan holds a bachelor’s degree in commerce from Delhi University and a master's in business administration from the Institute of Management Technology (IMT), Ghaziabad. He also completed an executive program in applied finance at IIM, Calcutta.
Role at Xceedance

Manages a CAT modeling team

Insurance industry experience

10 years

Prior industry role(s)

Insurance CAT Modeling

Nishi leads a CAT modeling services team at Xceedance. With 10 years of insurance experience, Nishi has handled multiple insurance and CAT modeling projects with various team sizes. The projects frequently required the management of complex data sets and involved intricate regulatory reporting for clients in the CAT modeling domain. In her most recent role, Nishi manages the delivery of account quotes/pricing and portfolio reporting for a major Xceedance client. She is a post graduate in finance from Symbiosis Institute of Management Studies, and a graduate in commerce from Dehradun University.
Role at Xceedance

Delivery lead for underwriting support (Asia region)

Insurance industry experience

11 years

Prior industry role(s)

Underwriting

Professional accreditation

Six Sigma Black Belt

Ratika leads an underwriting support team at Xceedance. She brings more than 11 years of experience in the insurance domain, including finance & accounting, claims, underwriting and technical accounting. Prior to joining Xceedance, she worked at Genpact on multiple projects involving workflow implementation, robotics assessment and implementation, and TAT and accuracy improvement. Ratika holds a bachelor’s degree in communication from Delhi University. She is a certified lean practitioner.
Role at Xceedance

Leads the learning and development functions

Insurance industry experience

8 years

Prior industry role(s)

Insurance Learning and Development

Professional accreditation

FLMI (Fellow, Life Management Institute), LOMA

ARA (Associate in Reinsurance), LOMA

Intro 320, The Institutes

P & C Insurance Certification, the Insurance Institute of America

Six Sigma Green Belt

Subramaniam lyer leads the capability development team at Xceedance. With 13 years of experience, he is responsible for the roll out of learning and development programs designed to build and expand insurance domain knowledge within the company. He is also responsible for the quality assurance and process enhancements teams, which help drive efficiencies across all insurance operations functions. At Xceedance, he has launched insurance certification programs, behavioral and soft skills workshops and quality assurance initiatives. He has also been involved in the implementation of automated process enhancements for insurance operations, new business set up and transitions. In his last role at MetLife GOSC, Subramaniam was responsible for setting up training and development practices throughout the organization. He was head of the domain knowledge program, creating learning roadmaps across various product lines, including life, annuities and P&C. The programs implemented internal workshops and external certifications through LOMA and The Institutes.
Role at Xceedance

Leads SOX compliance, risk assessment and ISO compliance on 9001 and 27001 guidelines programs

Insurance industry experience

8 years

Prior industry role(s)

Operation management

Professional accreditation

Chartered Accountant, The Institute of Chartered Accountants of India (ICAI)

Company Secretary, The Institute of Company Secretaries of India (ICSI)

International Financial Reporting Standards (IFRS), International Accounting Standards Board (IASB)

Ajay Agrawal leads a team responsible for risk assessment and SOX compliance for Xceedance clients. Ajay and his team work to identify and implement control frameworks, mitigate risk and ensure that existing processes are efficient. Under Ajay's leadership, the team plays a vital role in reducing errors in the insurance operations of clients and identify standardization opportunities. Ajay has 12 years of operational experience working with the big four accounting firms and NASDAQ-listed consulting organizations. Prior to joining Xceedance, he worked for Genpact, EXL and EY services in the consulting and risk advisory divisions.
Role at Xceedance

Leads client relationship management, solution selling and partner management in the data sciences unit

Insurance industry experience

14 years

Prior industry role(s)

Business Development Manager, Decision Analytics

Christina Pinola is responsible for lead generation, partnership management and solution sales in big data management and analytics across various insurance functions, including product design, pricing/reserving, sales/marketing, underwriting, claims and customer experience. She has more than 14 years of business development and solution deployment experience in insurance and decision analytics with USAA and EXL Service. Her experience includes analytics solution sales at EXL Service, where she launched targeted lead generation campaigns, co-developed pre-sales processes and brokered client meetings and collaborations with buyers at top 20 U.S. P&C and L&A companies. Christina holds a Master’s degree in Business Management from the Warrington College of Business at the University of Florida.
Role at Xceedance

Leads exposure management activities for Lloyd’s MGA & Broker firms

Insurance industry experience

8 years

Prior industry role(s)

Reinsurance

Professional accreditation

Chartered of Property & Casualty Underwriter (CPCU)

Divya Singh leads an exposure management team at Xceedance. She has 8 years of experience in the P&C and reinsurance domains, as well as expertise in slip interpretation for all commercial classes of business such as energy, marine, property, and more. At Xceedance, Divya handles the aggregation process for the London market in catering to the needs of brokers and insurance syndicates. She has experience in reinsurance accounting and underwriting projects, with a focus on streamlining and standardizing daily workflows and operations. Divya has worked with clients in multiple international geographies.
Role at Xceedance

Client relationship management in the EMEA region

Insurance industry experience

13 years

Prior industry role(s)

Technical Manager

Professional accreditation

Chartered Institute of Insurance – Diploma Institute of Leadership and Management

Leo supports the business and technology requirements of new and existing Xceedance clients in the EMEA region. His role includes supporting the technical aspects of new business propositions, building the Xceedance brand and creating market awareness. With 13 years of experience, Leo brings a wealth of technical knowledge and experience in the London insurance market, with a focus on exposure management and data capture, and in utilizing Sequel, Xuber and NIIT products. Prior to joining Xceedance, he worked at Capita Commercial Insurance Services where he was the founding member and technical manager of the offshore energy team. In this role, Leo successfully grew the team from a single client to servicing 14 Lloyds syndicates.
Role at Xceedance

Heads HR operations, including compliance, compensation and benefits

Insurance industry experience

12 years

Prior industry role(s)

Human resources

Professional accreditation

Bullet Proof Manager from Crestcom - US

Samrat Dasgupta is the head of HR operations, including compliance, compensation and benefits. He also oversees the development of HR policies and processes. Samrat has more than 12 years of industry experience, working with diverse organizations. In his last role with Startstone, he was responsible for setting up and leading the human resource function for India. Samrat has a degree in commerce from Delhi University and holds a diploma in HR and marketing from the Indian Institute of Planning and Management.
Role at Xceedance

Leads the IT infrastructure and information security teams

Insurance industry experience

8 years

Prior industry role(s)

Insurance IT solutions

Professional accreditation

CISSP (Certified Information Security Specialist Professional)

ISO27001:2013 Lead Auditor

ISB (Indian School of Business) CIO certification program on Business Innovation and Governance

Six Sigma Green Belt

LitheSpeed Certified Product Owner

Kuljit Singh Hooda leads the IT infrastructure and information security teams at Xceedance. He has more than 21 years of experience in IT architecture & design, IT project management, networking, quality assurance and people management. In previous roles, Kuljit has worked in a variety of industries (GIS, architecture, healthcare and insurance). He has extensive experience in implementing and auditing IT security controls and procedures and in establishing and maintaining IT security frameworks. Kuljit’s experience extends to strategic planning and implementing process transformation and change management. He has worked to maximize operational efficiencies through the development of automation tools, in addition to planning, designing and implementing ERP systems. Kuljit holds a bachelor's of technology degree from the University of Pune and a master's in business administration in operations from IGNOU, Delhi.
Role at Xceedance

Leads software architecture and development

Insurance industry experience

11 years

Prior industry role(s)

Insurance information technologies

Professional accreditation

Advanced P&C insurance training

PMP - Project Management Professional

ITIL - Information Technology Infrastructure Library

Akshay Relan leads the technology team at Xceedance which combines the expertise of 90+ developers, testers, designers, business analysts and infrastructure team members. He is one of the founding employees of the company and plays a key role in developing software architecture and process offerings. Akshay’s IT knowledge and expertise helps to implement bullet-proof infrastructure and IT solutions for the insurance and reinsurance clients of Xceedance. He holds a bachelor's of engineering degree and a master's of business administration degree.
Role at Xceedance

Leads the claims operations function

Insurance industry experience

15 years

Prior industry role(s)

Revenue and concurrent audits Insurance underwriting and claims process optimization

Professional accreditation

Green Belt certified

IIA certified in P&C Insurance

Suresh supports operations and transition process engineering for Xceedance clients. With more than 15 years of experience providing business process services to leading insurers and reinsurers across the globe, he has managed a diverse range of teams in both claims and underwriting. Prior to joining Xceedance, Suresh led a team of more than 120 specialists and managers at Genpact. He also oversaw many successful reengineering projects to help clients design and run effective operating models.

Insurance Industry Experience

8 years

Prior industry role(s)

Customer service – Team management in Utilities and Telecom industry

Professional accreditation

Green Belt trained

IIA certified in basic P&C insurance

Introduction to Project Management

Ashish supports operations and projects in multiple processes for Xceedance clients. Ashish has more than 8 years of experience providing managed services to the insurance industry. He has diverse experience in managing big teams that perform underwriting and policy administration support across multiple lines of business and regional markets. Prior to joining Xceedance, he was leading a cross-location team of more than 140 specialists and managers at EXL. Ashish played a pivotal role in transitioning various processes through remote training. He also established a robust governance model to manage seasonal spikes in issuance volume by developing an agile model of operations.

Role at Xceedance

Leads the operations team in Poland and responsible for timely process and production deliverables, client engagement and staff management.

Insurance industry experience

16 years

Prior industry role(s)

Product strategist and process enhancement specialist

Mateusz Polak leads the Xceedance operations team in Krakow, Poland. With more than 16 years in the insurance and banking industries, and a proven record in managing large teams, Mateusz specializes in processes optimization and product creation. Before joining Xceedance, he was responsible for creating P&C product strategy for an insurance startup founded by the largest national Polish bank, PKO BP. In addition, he focused on creating new approaches to business processes including underwriting, claims, clearance and submissions. Mateusz holds a master’s degree in finance and banking from the University of Economics in Krakow. He also received a post graduate diploma in finance and taxes from the Warsaw School of Economics.

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BOARD OF DIRECTORS

As Xceedance continues its journey of rapid growth and expansion of innovative managed services for the global insurance industry, the company will be guided by a group of seasoned insurance professionals. The Xceedance board of directors is composed of executives with distinguished and varied international careers, representing diverse expertise and leadership across a broad range of industry disciplines.

John Begley

John Begley joined Aon in 2004 as UK Shared Services Director responsible for HR and Finance Operations. In 2007 he led the UK Finance Change Programme before moving to the role of Director of Operational Excellence for the EMEA region in 2008. In 2011, he assumed his current role as Chief Operating Officer – Global Broking Centre, Aon Risk Solutions in London. Prior to joining Aon, John worked for BAA (UK airports operator including Heathrow and Gatwick) as Group Financial Controller. He also worked at Royal Mail (UK Post Office), with responsibilities for Shared Services and the implementation of SAP. John is a qualified accountant with an MBA from Manchester Business School.


Nithyanandan Radhakrishnan

Nithyanandan Radhakrishnan (Nithya) is founder and partner at Brown Tree Consulting, based in Bangalore, India. He offers consulting and advisory services to clients across the U.S., Europe, Asia and India in the areas of investments, business and valuation services, legal and tax advisory, and M&A and business structuring. Brown Tree Consulting clients include investment offices, private equity firms, angel investors and venture capital funds. Nithya was formerly the General Counsel of Infosys Ltd (NYSE: INFY) and is licensed to practice law in California and India. In addition to his role on the board of Xceedance, Nithya serves as a board member at Cloudtail India, Prione Business Services, and Anviti Insurance Brokers.


Uday Virkud

Uday Virkud is committed to helping businesses grow. His professional career of 30 years spans executive leadership roles in business operations, global business development, risk management analytics, and product development. With an extensive international background, Uday has helped companies develop business and build operations in many countries including the United States, United Kingdom, Germany, Singapore, India, China and Japan. He has a proven track record of revenue growth and market leadership through visionary business strategy and insightful executive leadership. Before joining the Xceedance board, Uday was President and CEO of 3E Company and Executive Vice President at AIR Worldwide. He has a BTech in Civil Engineering from IIT Bombay, a MS in Civil Engineering from University of Massachusetts at Amherst, and a MS in Engineering Management from Northeastern University.


Arun Balakrishnan

Arun Balakrishnan has built his career around promoting innovation and transformation in the insurance business. He has more than 10 years of experience launching startups in the industry. Arun’s insurance industry experience is rooted in a desire to revitalize processes, streamline operations and provide opportunities for growth. Prior to founding Xceedance and serving as the company’s CEO, he was the chief executive officer of Berkshire Hathaway Insurance in India. In that role, Arun established and executed the company’s market-entry strategy, by building a superior team skilled in insurance processes, technology and back office operations.

FREQUENTLY ASKED QUESTIONS

Learn more about Xceedance by exploring some common questions we get from the industry.
Q: Who is Xceedance?

A: Xceedance is a global managed services and consulting firm, leveraging the latest technologies to help clients improve service, increase business and grow revenue. Our insurance and technology experts deliver system implementations, process optimization, analytics solutions, and manage product and launches and functional workflow across all lines of insurance.

Q: What industries does Xceedance serve?

A: Xceedance serves all participants and constituents in the insurance industry.

Q: What is unique about Xceedance?

A: Our technical expertise and extensive understanding of insurance processes allows us to build custom applications that leverage diverse technologies and existing systems, creating solutions that improve efficiency, visibility and profitability. We hire insurance and technology experts who deliver the highest quality work quickly and cost effectively. We build standards and repeatable processes which improve operational efficiency. At Xceedance, we strive constantly to exceed our clients' expectations for quality and innovation.

Q: What are the company's core competencies?

A: We are experts in insurance managed services and in building client applications that integrate a variety of platforms and leverage the best available technology to create end-to-end solutions for improved productivity and policyholder service. Our process engineering and technical experts help optimize operations through technology and workflow management, bringing our clients' insurance processes into the digital world. And our team of skilled mathematicians, data scientists and actuaries help our clients build analytic systems that provide real-time insights and unlock an array of untapped business intelligence.

Q: What experience does Xceedance have in supporting core insurance needs of clients?

A: We leverage our deep technical knowledge and extensive understanding of insurance processes to address challenges and opportunities in many critical areas of the insurance lifecycle:

Insurance Operations
Clearance and Submissions Management | Invoicing, Collections and Cash Management | Policy Lifecycle Management and Renewals | MIS and Regulatory Reporting

Underwriting

Pre-Underwriting | Loss Rating | Exposure Accumulation | Credit Analysis

Catastrophe and Exposure Management

Risk Assessment and Pricing | Portfolio and Capacity Management | Model Validation and Evaluation | Research and Development: Model and Data Solutions

Actuarial Services

Pricing | Loss and Expense Reserving | Rate Filings | Rate Impact Studies

Policy Service

Policy Issuance | Endorsements | Renewals Management | Forms Management

Technology and Core Systems

Digital Product Distribution Design | Proprietary and Legacy Product Configuration | Platform Alignment and Optimization | Enterprise Application Development

Insurance Data Sciences

Data Management and Augmentation | Solution Design | Descriptive, Predictive, Prescriptive Models | Simulation and Optimization Models

Reporting and Business Intelligence

Data and Reporting Strategy | Data Warehouse Development | Data Conversion | Visualization and Dashboards

Claims

First Notice of Loss - Intake and Set-up | Investigation, Evaluation and Payments | Loss Run Management | Subrogation and Compliance

Finance and Accounting

Technical Accounting | Regulatory and Financial Reporting | AP and AR Management | SOX and Internal Audit

Q: What are some examples of processes and systems developed by Xceedance?

A: Xceedance has developed numerous end-to-end systems. Examples include:

 

  • Creation of an end-to-end insurance IT and operations system (quote, policy, claim, endorsement, renewal, reporting, invoicing, reconciliation).
  • Solution for an insurer to enter a new direct insurance market, selling retail insurance through a leading broker portal.
  • CRM portal that allows all employees of the company (management, underwriters, actuaries) to view aggregated customer and broker information in a single location, including portfolio summary by products, claims, and premiums.
  • Reinsurance contract management portal for management, underwriters and actuaries of a reinsurance group to view, search, approve and endorse contracts.
  • Web-based submission system for an insurance company to create, modify, validate and evaluate submissions.
  • Numerous process optimization projects to help clients optimize internal operations, underwriting support, accounting, collections, MIS and reporting.
Q: What experience does Xceedance have in insurance analytics?

A: Xceedance has assisted its clients with actuarial and underwriting analysis, catastrophe modeling, and statistical modeling and visualization. Work includes:

 

  • Catastrophe modeling and end- to-end portfolio management for tier1 insurer
  • Exposure management system for major broker
  • Actuarial pricing and reserving support for Liability lines
Q: Does Xceedance offer end-to-end IT management?

A: Our people have deep experience in end-to-end IT management, which goes beyond just application services. We offer infrastructure management services, integration with clouds services, database management and other relevant services required to run complete technology function.

Q: Does Xceedance have experience working with startups?

A: Our company has worked with multiple startup companies undergoing accelerated growth. We have experience building scalable architecture that meets the expanding performance, security and availability needs for a startup's critical platforms.

Q: What quality assurance approach does Xceedance have in place?

A: We have an established quality assurance process, with a dedicated team to ensure quality deliverables. Our teams adhere to the most up-to-date standard software development methodologies (e.g. Waterfall and Agile) and processes.

Q: What is the makeup of a typical Xceedance project team?

A: While all teams are developed to meet the specific demands of a project, a typical team would include:

  • Project managers
  • Business analysts
  • Developers
  • System architects
  • Database managers
  • QA specialists
  • Reporting analysts
Q: What is an example of the functions Xceedance had developed for a direct distribution platform?

A: Xceedance can deliver comprehensive direct insurance distribution functions, including:

 

  • Core engine – rating engine/pricing engine/referral handling
  • Front end customization
  • Policyholder service center
  • Claims management
  • Policy/quote document management
  • Contact center integration / live chat
  • Integration with payment gateway
  • Integration with third party agencies for vehicle details and more
  • User reports (conversion ratios, spend analysis)
  • Admin screens (maintenance of master tables)
  • Customer experience management
  • Google Analytics integration and digital analytics reports
  • Landing page frameworks
  • Google adword campaigns

OUR MISSION AND VISION

Xceedance was formed in 2013 as pioneering digital organization, with a focus to help insurers optimize and transform their operations. The people of Xceedance are unified in the mission to offer exemplary business services and craft market-disruptive solutions for insurance providers worldwide.

Our company strives to:

  • Deliver solutions and services that promote growth and reinforce relationships
  • Emphasize attentive, value-based interactions with clients and partners
  • Provide seamless, consistent business experiences for all constituents
  • Practice the constructive change and disruption we advocate
  • Observe the tenets of a learning enterprise
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