OUR ORGANIZATIONAs an industry-focused managed services company, Xceedance partners with insurers, reinsurers, brokers and MGAs/MGUs worldwide. Clients rely on us to launch new products, drive operations, implement cutting-edge technology, and deliver advanced analytics capabilities and process optimization. With clients on four continents, our ever-growing workforce is knowledgeable and responsive, serving a wide range of insurance providers in distinctive business ecosystems. By leveraging our deep technical knowledge and extensive understanding of insurance processes, our clients gain significant enhancements to their direct distribution platforms, rating and pricing, and policy and claims management workflows. With unique solutions and services from Xceedance, insurers can effectively evaluate risk, understand customer behaviors and improve policyholder experiences.
OUR PEOPLE MAKE THE DIFFERENCEXceedance hires and retains an industry-savvy workforce skilled in insurance operations, technology, analytics, process optimization and digital enablement. Our teams understand the business of insurance — making us an active partner in helping insurers enrich policyholder service, increase new business and grow revenue. Clients expect integrated insurance solutions and ongoing expertise from Xceedance. The company’s industry-trained experts collaborate closely with insurance organizations worldwide to launch new products, drive operations, implement cutting-edge technology and deploy analytic resources.
Take a closer look at some of our experts and their work
BOARD OF DIRECTORSAs Xceedance continues its journey of rapid growth and expansion of innovative managed services for the global insurance industry, the company will be guided by a group of seasoned insurance professionals. The Xceedance board of directors is composed of executives with distinguished and varied international careers, representing diverse expertise and leadership across a broad range of industry disciplines.
John Begley was appointed to the Board of Xceedance in January 2017, having previously worked at Aon UK Ltd for 13 years in a variety of roles, notably Chief Operating Officer – Global Broking Centre and EMEA, and Director Operational Excellence, EMEA. Prior to joining Aon, John worked for BAA (UK airports operator including Heathrow and Gatwick) as Group Financial Controller. He also worked at Royal Mail (UK Post Office), with responsibilities for Shared Services and the implementation of SAP. John is a qualified accountant with an MBA from Manchester Business School.
Todd Link is Senior Vice President, Chief Operating Officer and Chief Financial Officer of Berkshire Hathaway Specialty Insurance, responsible for Operations, Systems, Administration, and Finance. Prior to joining BHSI, he was Senior Vice President and Chief Finance Officer of Lexington Insurance Company. Prior to that, Todd was the Chief Financial Officer and Chief Compliance Officer at MPM Capital, a dedicated life sciences venture capital firm. Todd holds a Bachelor of Arts degree in Economics from California State University, Long Beach and a Master’s in Business Administration from Suffolk University. Todd holds the Chartered Financial Analyst designation.
Nithyanandan Radhakrishnan (Nithya) is founder and partner at Brown Tree Consulting, based in Bangalore, India. He offers consulting and advisory services to clients across the U.S., Europe, Asia and India in the areas of investments, business and valuation services, legal and tax advisory, and M&A and business structuring. Brown Tree Consulting clients include investment offices, private equity firms, angel investors and venture capital funds. Nithya was formerly the General Counsel of Infosys Ltd (NYSE: INFY) and is licensed to practice law in California and India. In addition to his role on the board of Xceedance, Nithya serves as a board member at Cloudtail India, Prione Business Services, and Anviti Insurance Brokers.
Uday Virkud is committed to helping businesses grow. His professional career of 30 years spans executive leadership roles in business operations, global business development, risk management analytics, and product development. With an extensive international background, Uday has helped companies develop business and build operations in many countries including the United States, United Kingdom, Germany, Singapore, India, China and Japan. He has a proven track record of revenue growth and market leadership through visionary business strategy and insightful executive leadership. Before joining the Xceedance board, Uday was President and CEO of 3E Company and Executive Vice President at AIR Worldwide. He has a BTech in Civil Engineering from IIT Bombay, a MS in Civil Engineering from University of Massachusetts at Amherst, and a MS in Engineering Management from Northeastern University.
Arun Balakrishnan has built his career around promoting innovation and transformation in the insurance business. He has more than 10 years of experience launching startups in the industry. Arun’s insurance industry experience is rooted in a desire to revitalize processes, streamline operations and provide opportunities for growth. Prior to founding Xceedance and serving as the company’s CEO, he was the chief executive officer of Berkshire Hathaway Insurance in India. In that role, Arun established and executed the company’s market-entry strategy, by building a superior team skilled in insurance processes, technology and back office operations.
FREQUENTLY ASKED QUESTIONSLearn more about Xceedance by exploring some common questions we get from the industry.
A: Xceedance is a global managed services and consulting firm, leveraging the latest technologies to help clients improve service, increase business and grow revenue. Our insurance and technology experts deliver system implementations, process optimization, analytics solutions, and manage product and launches and functional workflow across all lines of insurance.
A: Xceedance serves all participants and constituents in the insurance industry.
A: Our technical expertise and extensive understanding of insurance processes allows us to build custom applications that leverage diverse technologies and existing systems, creating solutions that improve efficiency, visibility and profitability. We hire insurance and technology experts who deliver the highest quality work quickly and cost effectively. We build standards and repeatable processes which improve operational efficiency. At Xceedance, we strive constantly to exceed our clients' expectations for quality and innovation.
A: We are experts in insurance managed services and in building client applications that integrate a variety of platforms and leverage the best available technology to create end-to-end solutions for improved productivity and policyholder service. Our process engineering and technical experts help optimize operations through technology and workflow management, bringing our clients' insurance processes into the digital world. And our team of skilled mathematicians, data scientists and actuaries help our clients build analytic systems that provide real-time insights and unlock an array of untapped business intelligence.
A: We leverage our deep technical knowledge and extensive understanding of insurance processes to address challenges and opportunities in many critical areas of the insurance lifecycle:Insurance Operations Clearance and Submissions Management | Invoicing, Collections and Cash Management | Policy Lifecycle Management and Renewals | MIS and Regulatory Reporting
UnderwritingPre-Underwriting | Loss Rating | Exposure Accumulation | Credit Analysis
Catastrophe and Exposure ManagementRisk Assessment and Pricing | Portfolio and Capacity Management | Model Validation and Evaluation | Research and Development: Model and Data Solutions
Actuarial ServicesPricing | Loss and Expense Reserving | Rate Filings | Rate Impact Studies
Policy ServicePolicy Issuance | Endorsements | Renewals Management | Forms Management
Technology and Core SystemsDigital Product Distribution Design | Proprietary and Legacy Product Configuration | Platform Alignment and Optimization | Enterprise Application Development
Insurance Data SciencesData Management and Augmentation | Solution Design | Descriptive, Predictive, Prescriptive Models | Simulation and Optimization Models
Reporting and Business IntelligenceData and Reporting Strategy | Data Warehouse Development | Data Conversion | Visualization and Dashboards
ClaimsFirst Notice of Loss - Intake and Set-up | Investigation, Evaluation and Payments | Loss Run Management | Subrogation and Compliance
Finance and AccountingTechnical Accounting | Regulatory and Financial Reporting | AP and AR Management | SOX and Internal Audit
A: Xceedance has developed numerous end-to-end systems. Examples include:
- Creation of an end-to-end insurance IT and operations system (quote, policy, claim, endorsement, renewal, reporting, invoicing, reconciliation).
- Solution for an insurer to enter a new direct insurance market, selling retail insurance through a leading broker portal.
- CRM portal that allows all employees of the company (management, underwriters, actuaries) to view aggregated customer and broker information in a single location, including portfolio summary by products, claims, and premiums.
- Reinsurance contract management portal for management, underwriters and actuaries of a reinsurance group to view, search, approve and endorse contracts.
- Web-based submission system for an insurance company to create, modify, validate and evaluate submissions.
- Numerous process optimization projects to help clients optimize internal operations, underwriting support, accounting, collections, MIS and reporting.
A: Xceedance has assisted its clients with actuarial and underwriting analysis, catastrophe modeling, and statistical modeling and visualization. Work includes:
- Catastrophe modeling and end- to-end portfolio management for tier1 insurer
- Exposure management system for major broker
- Actuarial pricing and reserving support for Liability lines
A: Our people have deep experience in end-to-end IT management, which goes beyond just application services. We offer infrastructure management services, integration with clouds services, database management and other relevant services required to run complete technology function.
A: Our company has worked with multiple startup companies undergoing accelerated growth. We have experience building scalable architecture that meets the expanding performance, security and availability needs for a startup's critical platforms.
A: We have an established quality assurance process, with a dedicated team to ensure quality deliverables. Our teams adhere to the most up-to-date standard software development methodologies (e.g. Waterfall and Agile) and processes.
A: While all teams are developed to meet the specific demands of a project, a typical team would include:
- Project managers
- Business analysts
- System architects
- Database managers
- QA specialists
- Reporting analysts
A: Xceedance can deliver comprehensive direct insurance distribution functions, including:
- Core engine – rating engine/pricing engine/referral handling
- Front end customization
- Policyholder service center
- Claims management
- Policy/quote document management
- Contact center integration / live chat
- Integration with payment gateway
- Integration with third party agencies for vehicle details and more
- User reports (conversion ratios, spend analysis)
- Admin screens (maintenance of master tables)
- Customer experience management
- Google Analytics integration and digital analytics reports
- Landing page frameworks
- Google adword campaigns
OUR MISSION AND VISIONXceedance was formed in 2013 as pioneering digital organization, with a focus to help insurers optimize and transform their operations. The people of Xceedance are unified in the mission to offer exemplary business services and craft market-disruptive solutions for insurance providers worldwide.
Our company strives to:
- Deliver solutions and services that promote growth and reinforce relationships
- Emphasize attentive, value-based interactions with clients and partners
- Provide seamless, consistent business experiences for all constituents
- Practice the constructive change and disruption we advocate
- Observe the tenets of a learning enterprise